Team Inbox
The Team Inbox provides a centralized platform to monitor and manage all customer interactions, whether handled by a human agent or a chatbot.
As an Admin, you have full visibility into all chats and can easily take over any ongoing conversation from an agent or chatbot, ensuring a seamless customer experience.
Each agent has a unique login, which limits access to their assigned chats and safeguards sensitive customer information.
Key Features
- Centralized Monitoring: View all customer interactions in one place.
- Admin Takeover: Instantly step into any conversation for quick resolutions.
- Secure Access: Unique logins ensure privacy and data protection.
- Search & Filter: Quickly locate conversations by agent, chatbot, or custom criteria.
