Manage Flow
Create and customize intelligent chatbots to automate your customer interactions and enhance efficiency. Our platform offers a variety of pre-built templates to help you get started quickly. Simply select a template and tailor it to your specific needs, or start from scratch to build a unique chatbot experience.
If you prefer a completely tailored solution, click the Build from Scratch button to create a fully custom flow for your unique use case. This will redirect you to a flow builder window where you can design your chatbot interactions from the ground up.
Here’s an example of what a created flow can look like:
Bot Trigger Condition
To initiate the bot, you must define a specific condition or keyword that triggers its activation. This can be any predefined text or phrase configured to start the interaction.
In case the initial trigger is unsuccessful, we offer a retry mechanism to ensure activation. Additionally, you can configure an idle timeout, allowing the bot to automatically follow up with the client after a set period of inactivity.
Flow Options
You can choose from various options to proceed with the flow, such as Send Message, Collect Input, Option, Branch, and Send Attachment.
1. Send Message
Enter the title and write the message you want to send in the chat.
2. Collect Input
Enter a message to display to the user and capture their input.
The collected input can be stored in a variable for use in deciding the future flow of the conversation.
3. Option
Provide up to 3 options for users, as per Meta’s policies.
The user can select an option, and the flow will continue accordingly. You can also upload an image to be displayed before the message.
4. Branch
Use previously collected inputs to configure conditional flows.
Depending on which conditions are met, the chat will proceed differently.
5. Send Attachment
Send any type of attachment, such as documents, photos, or videos, to your users.
