Message Trace

The Message Trace option in iTextPro empowers you to track and analyze message reports with precision.
By using the available filters, you can retrieve detailed information about specific messages, making it easier to investigate and resolve issues.

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Available Filters

1. Sender ID

Filter messages based on the sender’s identification.
This helps you focus on messages sent from a particular sender.

2. Mobile Number

Search by a specific mobile number to retrieve detailed reports for messages associated with that recipient.

3. Message Content

Search using keywords or exact content to locate and analyze messages based on their text.

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Use Case

This feature is especially valuable when addressing concerns raised by telecommunication providers, such as: - Do Not Disturb (DND) violations - Blacklisted numbers - Potential spam traffic

By tracing messages using these filters, you can quickly investigate and respond to any reported discrepancies.

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Important Note

The Message Trace option allows you to review message reports for the last 3 days only.
Keep this limitation in mind when troubleshooting or resolving issues.

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