Email Templates
Key Features
Automated Monitoring
- iTextPro continuously monitors critical parameters of the application at regular intervals.
- Proactive identification of potential issues before they escalate.
Alerts via Email
- Stakeholders receive alerts through email notifications.
- Notifications are sent in advance, allowing stakeholders to take preventive measures.
Custom Template Management
- Supports customizable alert templates.
- Users can manage and tailor notification templates according to their requirements.
System Variables Integration
- Custom templates can include relevant system variables.
- Personalized communication through dynamically updated system information.
Usage Guidelines
Template Management
- Customize alert templates to suit specific communication needs.
- Incorporate relevant system variables for dynamic and context-aware notifications.
Stakeholder Engagement
- Ensure that concerned stakeholders are configured to receive notifications.
- Verify that email settings are correctly configured for seamless communication.
Benefits
- Enhances the reliability and stability of the iTextPro application.
- Provides a proactive mechanism for issue detection and alerting.
- Customizable templates and system variables enable personalized and informative communication.
- Helps organizations stay ahead of potential challenges.
Note: SMTP details are mandatory for Admin as well as for reseller accounts to trigger emails.
Email Template Management
Notification Events and Corresponding Templates
Aggregate Reporting Failure
Triggered when the aggregate reporting service encounters an unknown failure.
Approval Notification
Sent upon admin approval of Sender ID and template requests.
Approval Request Notification
Triggered when a reseller/user initiates a Sender ID or template approval request.
Change Password
Sent when a user successfully changes their password.
Credit Notification
Alerted when a user's available balance falls below the credit threshold.
Credit Transfer
Triggered upon the addition of balance to a user account by the user or resellers.
Email Post
Sent upon receiving an incoming message (MO) when MO email forwarding is active.
Esme Blacklist
Alerted when an ESME account is blacklisted due to spamming.
Failover Gateway
Triggered when automatic message switching occurs due to a primary gateway outage.
Forgot Password
Sent when there is a request to change the login account password.
Gateway Blacklisted
Alerted when an SMPP vendor gateway/route is blacklisted after failed bind attempts.
Gateway Price Expiry
Triggered when a route with an expired rate is detected.
Job Disapproved Notification
Sent when a sender ID or template request is disapproved by the admin/reseller.
Message Queue
Triggered when the vendor gateway queue breaches the threshold limit.
New Account by Admin
Sent when a new user is added from administration or signs up.
New Account by Reseller
Sent to reseller users when a reseller adds a new user or a new user signs up.
New User Email Verification
Triggered for new users signing up for email verification.
OTP
Sent for OTP verification during user logins.
Service Status
Alerted when a demon/service is automatically recovered.
Service Stopped
Triggered when a demon/service is intentionally stopped.
Spam Detection
Alerted when SPAM content is detected.
User Selling Update
Sent when the customer selling price is updated by the parent account.
These notifications cover a wide range of events, providing comprehensive insights and timely alerts to ensure efficient monitoring and management of the iTextPro platform.